Dear Customer,

Thank you very much for your continued support.

We would like to share an important update and a change in the procedure regarding the migration to our new platform, “Buzzencer.”

💡 Change: New Account Registration is “NO LONGER REQUIRED”

Previously, we requested all affiliates to create a new account on Buzzencer. However, we have upgraded our system to ensure a smoother transition for everyone.

• [After Change] We have automatically created your new account using the same email address you currently use. Therefore, you do not need to go through the registration process and can log in directly.

We deeply apologize for this last-minute change in procedure and any confusion it may cause.

🔑 When logging into your automatically created account for the first time, you will need to reset your password for security purposes. Please follow the steps below:

1. Open the Password Reset Page. Please visit the URL below.

Reset Password: https://app.buzzencer.com/auth/forgot-pw

2. Enter Your Email Address. Enter the email address associated with your AI AVATAR account and submit the request.

3. Set a New Password. You will receive a password reset email. Please follow the instructions in the email to create your new password.

4. Login Completed. Once your password has been set, you can log in to Buzzencer using your email address and new password. You’re all set and ready to start using Buzzencer!

📌 For Those Who Have Already Registered on Buzzencer

① If you have already registered on Buzzencer using the same email address as your AI AVATAR account:

No password reset is required. You can continue using your existing account as-is.

Additionally, you have been automatically enrolled in the “High Commission Guild” (a guild exclusively for existing AI AVATAR affiliates).

② If you have already registered on Buzzencer using a different email address from your AI AVATAR account:

Please log in using your AI AVATAR registered email address going forward.

An account has been automatically created with your AI AVATAR email address.

Please follow the steps above to reset your password.

We sincerely appreciate your understanding and cooperation regarding this operational change.

If you have any questions or require assistance, please feel free to reach out to our customer support. We look forward to our continued partnership.

Best regards,

AI AVATAR Team

AI AVATAR Pte. Ltd.

2026-06-03

Dear Customer,

Thank you for your continued participation in the AI AVATAR Affiliate Program.

■ Important Notice

As previously communicated via email and on our website, the affiliate reward payment cycle will going forward follow an end-of-month cutoff with payment on the 10th of the month after next.

Regarding the payment method, we had previously announced a transition to payments via Buzzencer. However, as we have been unable to confirm that all affiliates have completed their registration, and testing has not been sufficiently completed, the June 10th payment will be processed via direct bank transfer from our company, the same method used for the previous month’s rewards.

The payment date for April rewards, in line with the new payment cycle, will be Tuesday, June 10, 2026. We sincerely apologize for the repeated changes to our communications and any inconvenience this may have caused. We appreciate your continued support.

■ Eligibility for This Payment

This payment applies to those who meet either of the following conditions:

• Affiliates whose April rewards amount to ¥10,000 or more in a single month
• Affiliates whose March rewards were rolled over, and whose combined March + April rewards total ¥10,000 or more

If neither condition is met (i.e., the combined amount is less than ¥10,000), the balance will continue to roll over to the following month.

■ Bank Account Registration

Eligible recipients will be contacted separately in the near future with instructions on registering their bank account details. We appreciate your patience in the meantime.

If you have any questions, please feel free to contact our support team.

Thank you for your continued support.

(Please note: Payment for April commissions will be made on June 10)

On Friday, May 8, we informed you that rewards from May onward would be paid under the name “HelenaAI.”

However, there has since been a partial change to this information.

We sincerely apologize for any confusion this may have caused and would like to provide the corrected details below.

Please see the updated information as follows.

To further strengthen and expand our affiliate network while aligning with industry standards among affiliate service providers, we would like to inform you of important updates to our affiliate commission payment process.

Key Changes

To further enhance and expand our affiliate network — one of our greatest strengths — we will consolidate affiliate commission payments through Buzzencer. Starting with commissions for March, payments will transition to bank transfers processed via Buzzencer.

Through Buzzencer, secure bank transfer payments can now be provided not only within Japan but also to affiliates worldwide.

In order to establish a unified payment standard for all affiliates, we will standardize the affiliate commission payment cycle. Going forward, affiliate commissions will be paid on the 10th day of the second month following the month in which the commissions are generated. This aligns with industry best practices commonly adopted by affiliate service provider (ASP) platforms.

Details

• Industry-standard payment schedule: All affiliates will receive payments based on a unified payment cycle.
• Bank transfers: Secure and traceable transactions will be provided through bank transfers via Buzzencer.
• Improved transparency: The new system will enhance visibility into the payment process.

Our Commitment

These changes are being implemented to strengthen and expand our affiliate network and reflect our commitment to building an efficient and scalable affiliate program. We highly value our affiliate partners, and by implementing these updates, we aim to support your continued success while ensuring alignment with global industry standards.

If you have any questions or concerns regarding these changes, please contact our Affiliate Support Team,
AI AVATAR Team

Dear Affiliate Partner,

Thank you very much for your continued support of our affiliate program.

We are writing to inform you that, starting with the reward payment for May 2026, the payment source will be changed to “Helena AI.”

■ Details of the Change

• Effective: Rewards for May 2026 onwards
• New Payment Source: Helena AI
• Payment Method & Bank Account: No change from the current setup

■ Action Required on Your End

No action is required on your part. The change will be applied automatically based on your registered information, and payments will continue to be deposited to your existing bank account as before.

Please note that the payer name on your payment statement will appear as “Helena AI.” We kindly ask that you keep this in mind when reviewing your records.

■ Contact Us

If you have any questions or concerns, please feel free to reach out to us at the contact below.

AI AVATAR Customer Support
Email: [redacted]

Thank you for your continued partnership. We look forward to working with you.

Best regards,

AI AVATAR Customer Support

Dear Valued Users,

Thank you for always using AI AVATAR.

We would like to inform you that there will be changes to the available payment methods on the AI AVATAR Online Store starting from April 2026.

Payment Methods from April 2, 2026

From April 2, 2026, the available payment methods for each product category will be updated as follows:

Due to these changes, Web3 wallet and ETH payments will no longer be available for any products from April 2, 2026 onwards.

Furthermore, the following changes will be made to credit card and bank transfer payments as a result of these changes.

■ Changes to Credit Card Billing Name

The billing name for credit card payments will change as follows:

*This change will be implemented sequentially from mid-April 2026 onwards.

(Old) AI AVATAR

(New) Helena AI

■ Changes to Bank Transfer Destination

For orders placed on or after April 1, 2026, specifying bank transfer as the payment method, the transfer destination will change as follows:

(Old) GMO Aozora Net Bank

(New) Sumitomo Mitsui Banking Corporation

We apologize for any inconvenience caused by these changes and sincerely appreciate your understanding.

If you have any questions, please feel free to contact our customer support team.

Thank you for your continued support of AI AVATAR.

Best regards,
AI AVATAR Team

We would like to inform you that, following a security incident identified on March 26, 2026, we have taken immediate precautionary measures to protect all assets.

As part of this response, certain transactions with your Web3 Wallet may have been executed by our system to prevent unauthorized access and potential loss of funds. These protective actions apply to all supported assets, including ETH, POL, USDT, SGT, SOT, and NFTs.

Please be assured that these actions were carried out solely to secure and safeguard all assets. Funds remain safe, and our team has been actively working to investigate and resolve the issue since March 26, 2026.

We are currently working with security experts to fully stabilize the system. Once the situation is resolved, all affected assets will be carefully reviewed and restored accordingly.

As part of the recovery process, as completed, users will be required to create a new wallet. We will then securely migrate all assets to the newly created wallet to ensure continued safety and integrity.

We sincerely apologize for any concern or inconvenience caused. If you have any questions or need assistance, please do not hesitate to contact our support team.

Sincerely,
AI AVATAR Team

AI Avatar Pte. Ltd. and its affiliates (collectively, “AI Avatar” or the “Company,” and where the context so requires, “we,” “us,” or “our“) hereby issue the following notice in connection with a serious incident involving potentially unauthorized transfers from certain wallets under the Company’s management.

1. OVERVIEW

At approximately 20:30 on March 25, 2026 (GMT+7), the Company identified that multiple unauthorized ETH transfers had been executed from wallets under its management. The incident was subsequently detected at approximately 23:00 on the same date (GMT+7) via automated system monitoring alerts.

2. IMPACT

The following assets have been confirmed as affected as of the date of this notice:

• Company assets: 1,432.887 ETH (approximately USD 3.1 million equivalent).

3. IMMEDIATE RESPONSE MEASURES

Upon detection of the incident, the Company promptly implemented the following measures:

• Suspension of all withdrawal functions;
• Invalidation and reset of all relevant credentials and access rights; and
• Engagement of external cybersecurity specialists and relevant authorities to investigate the cause and full scope of the incident.

4. CAUSE

The cause of the incident has not yet been definitively determined. The Company’s investigation is currently examining all possible vectors, including unauthorized external access and potential internal misuse of access privileges. The Company will report its findings promptly upon confirmation.

5. IMPACT ON CUSTOMERS

While the Company recognizes that this is a serious incident, its financial position is robust and its ability to meet payment obligations to customers and to continue service delivery remains unaffected. The Company does not hold customer assets in custody. All payment obligations owed to customers will continue to be discharged in the ordinary course once robust security controls have been fully restored.

6. PREVENTIVE MEASURES

The Company is actively implementing the following remedial and preventive measures:

• A comprehensive review of all withdrawal and transaction approval processes;
• Strengthening of multi-layered security controls across all systems; and
• Engagement of an independent external specialist firm to conduct a comprehensive security audit.

7. FINANCIAL POSITION

While the Company recognizes the severity of this incident, it maintains a stable financial foundation and there is no disruption to business continuity. The Company has secured sufficient organizational resources and financial capacity to address this incident and to continue the provision of services to its customers.

8. IMPACT ON OTHER SERVICES

This incident is limited to specific wallet-related functions. As of the date of this notice, no adverse impact has been identified with respect to any other services provided by the Company, including its AI-related services.

9. FURTHER UPDATES

The Company will provide timely updates regarding the progress of its investigation and response measures as further information becomes available.

The Company sincerely apologizes for the serious concern and inconvenience this incident has caused its customers. We take this matter with the utmost gravity and remain committed to responding with full accountability and transparency at every stage of this process.

FREQUENTLY ASKED QUESTIONS

Unauthorized Transfer of Digital Assets

March 26, 2026

Q1. What happened?

The Company confirmed that multiple unauthorized ETH transfers were executed from wallets under its management on March 25, 2026.

Q2. Was the Company hacked?

The cause of the incident has not yet been determined. The Company’s investigation is examining both unauthorized external access and the possibility of internal misuse of access privileges. No hypothesis is being excluded at this stage.

Q3. What is the total financial damage?

The total amount confirmed as affected at this time is approximately 1,432 ETH (approximately USD 3.1 million equivalent).

Q4. Are customer assets affected?

The Company does not hold customer assets in custody. All payment obligations owed to customers will continue to be met in the ordinary course once the Company’s robust security controls have been fully restored.

Q5. What is the root cause?

A detailed investigation is currently underway from both technical and operational perspectives. The Company will issue a further report upon confirmation of its findings.

Q6. Is there any internal involvement?

The Company is not excluding any possibility, including the potential internal misuse of access privileges. The investigation is being conducted comprehensively and without prejudgment. The Company will report its findings transparently and solely on the basis of confirmed facts.

Q7. What steps has the Company taken so far?

• Suspension of all withdrawal functions;
• Invalidation and reset of all relevant credentials and access rights; and
• Commencement of a coordinated investigation with external cybersecurity specialists.

Q8. What preventive measures are being implemented?

The Company is pursuing a comprehensive review of its withdrawal and approval processes, strengthening of security controls, and the engagement of an independent external security audit.

Q9. What is happening with the relevant service providers?

The Company is working in coordination with all relevant parties as part of its investigation and will appropriately assess and address questions of responsibility as findings are established.

Q10. When will services resume?

Services will be resumed on a phased basis once sufficient confirmation of operational safety has been established.

Q11. Is it safe to continue using Company services?

In response to this incident, the Company is undertaking a fundamental overhaul of its security posture with the objective of building a safer and more resilient service environment for all customers.

Q12. Why was the incident not detected sooner?

The incident was detected through the Company’s automated system monitoring alerts. The Company is also reviewing and strengthening its detection protocols as part of its overall incident response.

Q13. Is the Company financially sound?

Yes. The Company maintains a stable financial foundation and this incident does not present an immediate risk to its business operations. The Company has secured the financial resources and organizational capacity necessary to address this incident and to prevent recurrence.

Q14. Are the Company’s other services affected?

This incident is limited to specific wallet-related functions. As of the date of this notice, no adverse impact has been identified with respect to the Company’s other services, including its AI-related services.

February 20, 2026

Dear valued customers,

This is an important announcement regarding the governance and operational structure of the DAO ecosystem.

Appointment of New Management Entity

Subject to approval in accordance with DAO governance procedures, operational management of the ecosystem will transition to the following entity:

Project J Limited
Vistra Corporate Services Centre
Wickhams Cay II, Road Town
Tortola, VG1110
British Virgin Islands
Director: John Fung

The Company intends to fully transfer the operation of the Web3 business to this entity, which is already in a partnership relationship with AVATAR48, with the objective of further advancing the ecosystem’s development.

Since December 2024, Project J Limited has been engaged with the ecosystem through strategic partnership and investment activities. On February 20, 2026, the Company and Project J Limited entered into a management transition agreement establishing the framework for the proposed operational handover.

Project J Limited has been selected as the appropriate entity to support the next phase of the ecosystem’s development based on its practical experience in Web3 ecosystem operations, its understanding of the DAO’s structure and community, its international business development capabilities, and its dedicated operational structure.

This transition is intended to strengthen operational execution, clarify governance structures, and enhance long-term sustainability.

Rationale for Transition

Project J Limited has been selected to support the next phase of the ecosystem’s development based on its experience in Web3 ecosystem operations, familiarity with the DAO structure and community, international market development capabilities, and dedicated operational focus.

The anticipated benefits of this transition include:

• Enhanced Operational Execution: A dedicated Web3-focused management structure is expected to enable more efficient coordination, faster decision-making, and improved execution across ecosystem initiatives.
• Stronger Global Expansion Capabilities: Project J Limited brings experience in international market development, exchange coordination, and ecosystem scaling, which is intended to support broader geographic expansion.
• Improved Community Development and Activation: With established Web3-native community engagement experience, Project J Limited is positioned to strengthen user participation and ecosystem activity.
• Long-Term Strategic Focus: As a specialized ecosystem operator, Project J Limited will concentrate exclusively on DAO ecosystem management, supporting continuity and long-term sustainability.

This transition is intended to reinforce governance clarity while strengthening the ecosystem’s operational foundation for future growth.

Governance Process

In accordance with DAO governance procedures, a formal proposal has been submitted on Snapshot on February 20, 2026, seeking approval for:

• The transfer of operational management
• Confirmation of governance separation
• Clarification of future responsibilities

The transition will proceed only upon approval by the DAO.

Transition Arrangements

Upon approval, a transition period of up to thirty (30) days will be implemented to ensure continuity and operational stability.

During this period:

• Operational responsibilities will be transferred in an orderly manner
• Updated contact arrangements will be communicated
• Ecosystem services will continue without interruption

Responsibility Framework

Following completion of the transition:

• The DAO will remain an independent governance body
• Historical matters and prior obligations will remain with the DAO
• Project J Limited will assume responsibility for future operational management

The Company remains committed to facilitating a stable and orderly transition and expresses its appreciation to the DAO community for its continued engagement and participation in governance.

Further details are available in the corresponding Snapshot proposal.

Best regards,
AI Avatar PTE. LTD.

Dear Affiliate Partner,

Thank you for your continued dedication in promoting our services and helping us reach more customers. Your efforts play an essential role in our growth.

We would like to inform you of an important update to our commission policy:

🔹 Starting from August 2025, commissions will be deducted for all refunded orders. This applies across all commission types: Direct Commission, Team Commission, and My Team Commission.

🔹 For July 2025 commissions specifically, deductions will apply to Unlimited and Premium subscription orders placed from April to June 2025.

This adjustment ensures that commissions are aligned with successfully completed transactions, keeping our program fair and sustainable for all affiliates.

We encourage you to continue your excellent work in promoting our offerings and expanding your affiliate network. Your contributions are highly valued, and we look forward to achieving even greater success together.

Should you have any questions, please feel free to contact our support team.

Best regards,
AI AVATAR Team

Dear Valued Customer,

We are pleased to inform you of several important updates and improvements recently made to enhance your experience in this new version of 1.7.0. Please find the details below:

1. Staking System Improvement: Vote & Option Staking Now Merged

We have improved our staking mechanism by merging “Staking for Votes” and “Staking for Options” into a single unified system.

Under the updated system, regardless of the staking option you select, you will receive the following benefits:

• Interest in SGT tokens along with complimentary Energy
• xSGT, granting you voting power

This improvement reflects our continued commitment to delivering a more efficient and intuitive staking process.

Please check these articles to know more about our Staking programs after the merge, how to Stake for Options or Stake for Voting: Here.

2. Support for External NFTs Display – All Your Art in One Place

You can now view external Arts directly within the A2V app!

We’ve long enabled you to store your art collections in one place—now, you can also display external Arts seamlessly. Enjoy full access to your digital art, all within A2V.

We remain committed to protecting and showcasing your creative assets with care.

If you don’t know how to receive Digital Arts from other places, please check this article.

We sincerely thank you for your continued support.

Warm regards,
AI Avatar to Vortex Team