📢Service Update: ETH Transactions and SZT Conversions Operating Normally📢

Dear valued customers,

We recently experienced a system issue with our custody wallet service, which temporarily affected the processing of:

• SZT conversion requests
• ETH withdrawals
• ETH deposits

Affected time: Oct 21st 06:02 PM to 08:32 PM (JST)

We’re pleased to inform you that the fix has now been implemented. Our team continues to monitor the results to ensure stability, and all services are operating normally.

Throughout this incident, all user assets remained completely safe, and there was no impact on account balances.

All affected transactions have been reviewed and processed properly after the system was restored.

We sincerely apologize for the temporary inconvenience and thank you for your patience and understanding.

Sincerely,
AI AVATAR Team