AI AVATAR Pte. Ltd.

2026-06-01

Terima kasih atas dukungan dan penggunaan AI AVATAR Anda yang berkelanjutan.

Sehubungan dengan pemeliharaan yang sedang berlangsung pada sistem dompet (wallet) kami (Aplikasi A2V dan AMS), kami telah memutuskan untuk memperpanjang masa pemeliharaan guna menyediakan lingkungan layanan yang lebih aman dan stabil.

Langkah ini dimaksudkan untuk semakin memperkuat kerangka manajemen keamanan kami dan memastikan tingkat stabilitas serta keamanan layanan yang lebih tinggi.

Kami saat ini tengah melaksanakan dengan cermat tindakan-tindakan berikut:

• Peningkatan keamanan sistem dompet (wallet)
• Peninjauan dan penguatan langkah-langkah pencegahan akses tidak sah serta sistem pemantauan
• Verifikasi integritas dan keamanan data

Karena keamanan tetap menjadi prioritas utama kami, kami mohon kesabaran Anda selama kami menyelesaikan pekerjaan yang diperlukan dan memulihkan layanan.

Kami akan memberikan pembaruan lebih lanjut segera setelah informasi baru mengenai jadwal pemulihan tersedia.

Kami mohon maaf sebesar-besarnya atas ketidaknyamanan dan kekhawatiran yang mungkin ditimbulkan bagi seluruh pengguna.

Kami tetap berkomitmen untuk memberikan pengalaman layanan yang lebih aman dan andal, serta sangat menghargai pengertian dan kerja sama Anda.

Yth. Afiliasi yang Terhormat,

Kami ingin menginformasikan bahwa Sistem Afiliasi AI AVATAR akan menjalani pemeliharaan terjadwal pada tanggal 22 Mei pukul 14:00 hingga 18:00 karena adanya peningkatan infrastruktur.

Selama masa pemeliharaan, akses ke Sistem Afiliasi akan tidak tersedia sementara. Akibatnya, pengguna mungkin tidak dapat masuk (login), mengakses fungsi afiliasi, atau menyelesaikan pendaftaran akun selama periode ini.

Perlu dicatat bahwa semua pendaftaran akun afiliasi yang diajukan selama masa pemeliharaan akan diproses, diperbarui, dan dimigrasikan setelah pemeliharaan selesai dilakukan dengan sukses.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan menghargai kesabaran serta pengertian Anda seiring kami meningkatkan infrastruktur untuk memberikan pengalaman yang lebih baik bagi seluruh pengguna.

Terima kasih atas dukungan Anda yang berkelanjutan.

Salam hormat,
Tim AI AVATAR

2026-04-28

AI AVATAR PTE. LTD

Dear valued customers,

We would like to inform you that a brief maintenance period will be conducted to update the billing descriptor for our payment services.

Maintenance Details:

• Purpose: To change the card billing name from AI AVATAR to Helana AI
• Affected Services: AI AVATAR App and Online Store
• Duration: From 01:00 to 02:00 on April 29, 2026

During this time, payment services may be temporarily unavailable. This update is being made to improve clarity and consistency in your billing statements.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require assistance, please do not hesitate to contact our support team.

Thank you for your continued support.

Sincerely, AI AVATAR Team

Dear Customer,

We would like to inform you of scheduled maintenance to support our latest product updates.

Scheduled Maintenance

• Date: April 3, 2026
• Time: 00:00 – 02:00 AM (JST)
• Impact: All services will be temporarily unavailable during this time

Following this update, we are introducing new features and improvements to enhance your experience:

Publisher Dashboard

Easily track and manage your tasks in one place, with clear visibility of task types, durations, and assigned channels. You can also monitor your performance through key metrics such as current phase, remaining time, daily streak, completion rate, and follower growth across channels.

Publisher Survey

Complete a quick survey to personalize your captions and content based on your style, interests, and preferences. You’ll see it when you first log in to BuzzNet, and you can update it anytime in your Profile.

Publisher Post

Easily generate content with AI support, helping you complete tasks from both company content and personal content, while growing your network, increasing visibility, and boosting engagement.

UI Improvements

Updates to the mobile menu and minor interface enhancements have been implemented to improve usability and overall user experience.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your experience on BuzzNet.

Thank you for your continued support. We look forward to growing together with you!

Best regards,
AI AVATAR BuzzNet Team

Dear Valued Customers,

As part of our ongoing response to the recently announced security incident involving unauthorized transactions, we will be conducting system maintenance to inspect, secure, and remediate the affected areas of our platform. This maintenance is necessary to support our investigation, strengthen security controls, and ensure the stability and safety of our services.

During this period, our services — including the AI AVATAR app, A2V app, Online Store, AMS, BuzzNet and Marketplace — will be temporarily unavailable.

Please note that this maintenance may be extended through the end of Monday, March 30, 2026, as our team is still actively reviewing the issue and implementing the necessary measures. At this time, we do not yet have a confirmed completion timeline. Services will be resumed in phases only after sufficient security and operational checks have been completed.

We sincerely apologize for the inconvenience and concern this may cause. We appreciate your patience and understanding as we work to address this matter with the utmost care and responsibility.

Further updates will be shared as soon as more information becomes available.

Thank you for your continued support.

Sincerely,
AI AVATAR Team

Dear valued customers,

We are pleased to inform you that the technical issue affecting one of our third-party infrastructure providers has been fully resolved. All services — including the Online Store, AI AVATAR App, A2V App, AMS, Marketplace, Affiliate Dashboard, and related platforms — are now operating normally.

You should be able to access and use all features without any instability or interruption.

We sincerely appreciate your patience and understanding during the outage, and we thank you for your continued trust and support.

Sincerely,
AI AVATAR Team

Dear valued users,

We are pleased to announce an upcoming App release version 1.13.0 along with updates across our system which is expected to be available on 5th December 2025. This update includes several enhancements aimed at improving your overall experience. Please check the maintenance details as follow:

Update schedule

Date: December 5th, 2025

Time: 00:00 AM – 03:00 AM (JST)
Affected Services: During the maintenance period, access to all services – including the Online Store, AI AVATAR app, A2V app, AMS, and Marketplace – will be temporarily unavailable.

Update Details

1. Real-Time Not Good Words Detection in Conversation Recording

We are introducing real-time detection of inappropriate language during customer calls. This feature supports sales representatives in maintaining compliance, and provides valuable insights into product and company standards to help ensure professional and consistent communication.

Learn more about how to use Recording in A2V app: A2V App – Recording

2. Enhanced Swap Features in Web3 Wallet.

We have upgraded our swap feature with real-time slippage alerts when thresholds are exceeded and clearer notifications regarding gas fee availability. These improvements ensure you have complete transparency and control throughout every transaction.

Please check this article for more guidance: How to swap? (You will be required to log in to read this article)

3. Card Payment Flow Enhancement

Previously, when you choose to add a new card or update an existing one in AMS or Online Store, you would enter your details in another screen. With this enhancement, you can now enter or update your card information in a refreshed, more intuitive interface – making checkout clearer, simpler, and easier than ever.

For details on how this change works, please refer to the article: How to update or add new card information for my payments within A2V?

We appreciate your continued trust in A2V and remain committed to delivering solutions that meet your needs. Should you have any questions about these updates, please contact our support team.

Best regards,
AI AVATAR Team.

Dear valued customers,

Yesterday, we experienced an outage from one of our third-party infrastructure providers, which temporarily affected all of our services.

Affected time: 20:30 – 23:30 (JPT)

We’re pleased to share that the issue has been fully resolved. Our team is continuing to closely monitor system performance to ensure ongoing stability, and all services are now operating normally.

Throughout the incident, all user assets remained completely secure, and there was no impact on account balances.

All affected transactions have been reviewed and successfully processed after system restoration.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

Sincerely,
AI AVATAR Team

Dear Valued Customers,

We are planning to add a new credit card payment method to the Global Store in a future update. We will provide more details in our next announcement, along with information about the new version of the AI AVATAR app.

To support this enhancement, we will be conducting scheduled system maintenance.

• Date: 21 Nov 2025
• Time: 00:00 – 04:00 (JST)

During the maintenance period, access to all services – including the Online Store, AI AVATAR app, A2V app, AMS, and Marketplace – will be temporarily unavailable.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to provide a safer and more reliable system.

Thank you for your continued support.

2025-11-03

AI AVATAR PTE. LTD

Dear Valued Customers,

We will be performing scheduled maintenance to make the AI AVATAR platform more secure, stable, and high-performing. This update is part of our ongoing efforts to ensure smooth operation and an even better user experience.

Maintenance Schedule:

• Date: November 4th, 2025
• Time: 00:00 – 05:00 (JST)

During this time, our services — including the AI AVATAR app, A2V app, Online Store, AMS, and Marketplace — will be temporarily unavailable.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding while we complete these essential updates.
Services will resume automatically once maintenance is finished.

Thank you for your continued support.

Sincerely,
AI AVATAR Team